Battlenet We Couldn't Verify Your Account With That Information (2024)

FAQs

Why is Battle.net not letting me log in? ›

Be sure to enter the Battle.net account email address and password correctly. If your login information is saved, try re-entering your Battle.net account email and password. If the issue persists, try resetting your Battle.net password. Deleting the Battle.net cache folder can resolve problems with the logon module.

If you receive the error Unable to Process during the account creation, the Battle.net account must be registered to the name of your parents or guardians. The date of birth must also reflect the parents' or guardians' details. Please log in to submit feedback. Did you find this article helpful?

Double check to make sure you typed your email address correctly, without misspelling or punctuation errors. If you have multiple emails, make sure you are checking the correct inbox for the verification email. Check to see if the Blizzard verification messages are going to your spam folder.

Your Battle.net Account is banned. Blizzard suspends or bans accounts for violations of our in-game and forum policies. If you're seeing this message, check your email for details about the violation and a link to information on the appeals process.

If you own more than one Battle.net account and you'd like to play or chat on several accounts at the same time, you can turn on the option to run more than one Battle.net App at the same time in the App Settings: Open the Battle.net desktop app. Click the Blizzard icon in the upper-left corner and select Settings.

Make sure the country registered on your Battle.net Account is correct and the phone number you're trying to use matches your country. If you have moved countries, update your registered country and try again. Try an alternative service provider or phone number.

We temporarily lock Battle.net accounts when there's a change in access. This can mean a long time has gone by since last time you logged in, or maybe you've logged in from an unfamiliar location. We've sent you an email with a link to reset your password, which will unlock your account.

Once a child states that his/her age is under 13, they will be unable to register an account with us. We do not knowingly collect or store any personally identifiable information from children under 13.

Has it been significantly longer than 90 days since you last signed into your account? Accounts expire after 90 days of inactivity, and after that point someone else can claim the same account name.

Make sure you are logged in with the correct Battle.net account. You will not see the option to pay with balance if you don't have any balance on your account, or your balance isn't enough to cover the full price of the product.

Is Battle.net having connection issues? ›

No, we are not detecting any problems with Battlenet right now. The last outage detected for Battlenet was on Monday, September 2, 2024 with a duration of about 1 hour. Want to advertise in this space? Reach Battlenet users directly when they're experiencing technical issues, slow performance, and downtime.

We temporarily lock Battle.net accounts when there's a change in access. This can mean a long time has gone by since last time you logged in, or maybe you've logged in from an unfamiliar location. We've sent you an email with a link to reset your password, which will unlock your account.

Close all other running apps on your device and try again. If you experience issues on an Android device, try clearing the cache data. Navigate to the Battle.net mobile app settings, press Clear Cache, then relaunch the app. Navigate to the Battle.net mobile app settings, press Clear Data, then relaunch the app.